Customer Service: Sales Coordinator

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Customer Service: Sales Coordinator

Provide effective customer service and sales support

FULL-TIME · UNITED KINGDOM - MELKSHAM, WILTSHIRE

Who we are

At Cooper, people are the key to our success.

At Cooper, we offer a vibrant and collaborative culture where our employees have the opportunity to make a difference every day. At work, and in the surrounding communities in which we operate.

By joining Cooper, a global leader with a primary focus in the replacement tire business, you have an opportunity to contribute to a company that is defining the pace and setting the trends for the tire industry.




If you thrive on winning, making strong contributions to a growing business and collaborating with others, Cooper Tire is the place for you. We are a passionate team that works together to be the tire company of choice. We love to celebrate our success. We find strength in our shared key values, because how we achieve our results is just as important as what we achieve.

We're passionate about building our brand. We support our communities with pride. We embrace ways we can provide world-class customer service and deliver exceptional value through great products and services. And we are a strong company with presence across the world. Since 1914, people just like you have come to rely on us for high quality tires.

About you

As one of the world’s top ten tyre manufacturers, Cooper Tires continually produces results as a forward thinking company that demands the best performance from both its products and its people. An opportunity has become available to work within the Customer Services Department. Reporting to the General Manager of Customer Services, you will be highly self motivated; a team player who can add value, with an excellent work ethic.

What you will be doing:

  • Set and agree pricing strategies when negotiating the core commodity demands
  • Provide effective customer service and sales support

  • Maximising sales opportunities

  • Grow E-commerce business 

  • Use initiative and proactive sales techniques to promote sales growth

  • Receiving and processing of sales orders & provide first class account management – developing positive relations with customers

  • Accurate processing of orders using in house systems & follow up delivery arrangements

  • Contact customers to promote sales through proactive initiatives

  • Be dedicated point of contact for UK sales manager and customer base

  • Ensure smooth running of customer accounts and actively improve service to customers


Key skills & competencies

  • Effective communication (all media)
  • Professional & proactive
  • Efficient with ability to prioritise

  • Maths GCSE Grade A-C

  • English GCSE Grade A-C

  • Previous Customer Service – sales order processing experience

  • Reliable and demonstrate enthusiasm to learn

Desirable

  • Proactives sales training 
  • Key account management 
  • Development of e-commerce
  • Leadership experience and/or ability to speak a foreign language (French/Italian – German)


What can you expect?

  • A full time contract based on 36.5 hours a week
  • A dynamic environment where you're able to grow both personally and professionally
  • Getting to work at an international minded company